Intelligent Dialog Platform™

TwinACT's proprietary Intelligent Dialog Platform™ is the first to fully integrate natural language processing, intelligent information retrieval, lifelike animated characters and synthesized speech into a dynamic and interactive system for online communications and customer service. The platform features interactive talking characters that provide dynamic natural language presentations and engaging conversational interactions, including the ability to speak and to answer user questions.

 

 

The Intelligent Dialog Platform™ incorporates a sophisticated Answer Engine that links these interactive characters to a wide range of knowledge sources. This Answer Engine fosters intelligent conversational interactions and generates answers to users' natural language questions. The Intelligent Dialog Platform™ also incorporates the latest text-to-speech and phonemic recognition software to generate behavior files containing natural-sounding spoken audio with accurate lip-sync animation cues.

 

The Intelligent Dialog Platform™ was expressly designed for online applications using existing computer systems and Web protocols. The platform includes built-in tools for tracking and profiling user interactions. The characters can be readily customized and cost-effective solutions can be rapidly developed on this platform for a number of application areas including online presentations and marketing, online customer service and assistance, and online learning.