Characters can increase the trust that users place in online experiences, in part because they make online experiences easier.

-Byron Reeves, Professor, Stanford University

Solutions for Online Communications and Customer Service

TwinACT has developed a technology platform that enables solutions for online communications and customer service featuring Interactive Characters and Intelligent Answers. Using this platform, characters can be readily customized and intelligent, cost-effective solutions can be rapidly developed for a number of application areas.

Interactive Characters

TwinACT's Interactive Characters are engineered to engage customers and to help them find the information they need.

Engage and enliven the customer experience.
Improve online communications by using speech in conjunction with text and graphics.
Offer a human touch without the cost of 24/7 human assistance.
Improve customer loyalty by enhancing and personalizing user interactions.

Intelligent Answers

TwinACT's Answer Engine offers answers to common customer questions, drawing from external knowledge sources as required.

Boost customer satisfaction by responding to questions with clear and relevant answers
Reduce costs by making it easier for users to find answers and to help themselves
Help to identify customer needs and interests by tracking their questions.
Offer targeted marketing opportunities.